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FAQs about orders and the COVID-19 virus


Last updated on May 29, 2020

 

Can I place an order? Will Abound deliver the package?

Yes, Abound is working hard to deliver products to Canadians and clients all around the World. In some cases, due to high demand, delivery times may be longer than usual.

We are working with our shipping partners to get our products to our valued clients as soon as possible under the circumstances. Air Cargo space both domestic and international has been reduced due to cuts in flight traffic and is being prioritized for household staples, medical supplies and other high demand products in short supply. Supply chains are functioning but at a much reduced capacity.  That said we are continuing to ship all available selections in our inventory to wherever they are ordered from.


What's the status of my order and delivery?

You can track your order and deliveries from the mobile app that we provide with your shipping confirmation email. Just copy and paste your tracking number into the site at

https://global.cainiao.com/?spm=a3708.7860688.0.0.4c233b18pYvHK9&lang=en

Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.


Why are some items taking longer to ship?

As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing and fulfillment processes to adapt.


Is it safe to receive orders?

For guidance on corona virus, please refer to the World Health Organization website.

 

What is Abound doing to keep customers and employees safe?

We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. We have reduced staffing levels in our office and most team members work from home to safely social distance.


Is it possible to reduce contact with drivers when they deliver my orders?

Yes. Abounds delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance.


For more information and updates please check out the two articles linked below.

https://nationalpost.com/news/canada-post-warns-covid-19-measures-and-unprecedented-volumes-are-causing-delivery-delays  

https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/coronavirus-disease-covid-19.page?icid=display_ddn_int_hero_covid_101#updates